Services and Refunds

At Nexgen, we are committed to delivering a valuable and satisfying experience to our clients. We recognize that unforeseen circumstances may sometimes lead to delays in service delivery. To compensate for such instances, we aim to provide additional time or services as appropriate.

Refund Eligibility

Our refund policy covers:

• Quarterly Packages:Refund requests must be made within 20 days of purchase.
• Monthly Packages:Refund requests must be made within 5 days of purchase.

Beyond the mentioned timeframes, refunds are generally not available. However, in exceptional cases, we may process refunds after deducting:

• A fixed onboarding charge of ₹5,000
• One month’s fixed charges for quarterly packages
  No refunds will be granted for monthly packages. Clients may request work reports detailing the services rendered during the refund period. The scope of such reports depends on the nature of the work performed daily. For services related to keyword research, advertisement optimization, order checks, and account health, only responses (not detailed reports) will be shared.

Refund Criteria

To qualify for a refund, the following conditions apply:

• Your refund request must be made within the specified timeframe (20 days for quarterly and 5 days for monthly packages).
• The reason for the request must relate to service delivery quality or other validated concerns.
• Approval of the refund must be granted by our Support Manager, accompanied by relevant work reports where applicable.
• The client must email confirmation of their acceptance of onboarding charges and specify the pro-rata period of work performed (applicable if services extend beyond one month).

Partial Refunds (If Applicable)

Partial refunds may be granted if:

• Services for 20 days or one month have already been delivered, but the refund request is approved due to extenuating circumstances beyond Nexgen’s control.
• Refunds are denied for cases involving business loss or lack of interest in continuing services.

If clients cannot avail of services due to medical conditions or Acts of God, we may offer service credits instead of refunds, which can be used later.

Refund Process

1. Clients will be notified via email upon receipt of the refund request.
2. Approval or rejection of the refund request will also be communicated.
3. Approved refunds will be processed as follows:
   • Refunds requested between the 5th and 15th of the month will be processed by the 25thof the same month.
   • The refund amount will reflect in the client’s account within 7 working daysafter processing.

Delayed or Missing Refunds

If you haven’t received your refund:

• Check your bank account again.
• Contact your credit card issuer if payment was made via credit card, as processing may take time.
• Contact your bank, as refunds often require processing time.
• If the issue persists, email us at info@Nexgenecom.in.

Refund Exceptions

Refunds will not be issued in the following scenarios:

1. Quality issues leading to product rejection.
2. Rejection of photoshoots due to non-compliance with marketplace standards or unsatisfactory results.
3. Serviceability issues beyond Nexgen’s control.
4. Violations of Nexgen’s Terms and Conditions.
5. Failure to provide necessary documentation for onboarding.
6. Use of derogatory remarks toward the Nexgen team, either verbally or on social media.

Terms of Agreement

By registering and making payments for our services, clients acknowledge and agree to the terms of this refund policy. Nexgen reserves the right to update or modify the policy at any time, with changes posted on our official website.