Refund Policy

Refund Policy

Services and Refunds

At Nexgen, we are committed to delivering professional, transparent, and result-oriented services to our clients. We understand that unforeseen circumstances may sometimes affect service timelines. In such situations, Nexgen may, at its sole discretion, provide additional service time, support, or other reasonable resolutions wherever applicable.

By purchasing any Nexgen service and making payment, the Client confirms that they have read, understood, and accepted this Refund Policy, our Terms & Conditions, and all applicable service terms.

Refund Eligibility

Our refund policy covers:

• Quarterly Packages: Refund requests must be submitted within 20 calendar days from the date of purchase.
• Monthly Packages: Refund requests must be submitted within 5 calendar days from the date of purchase.

Beyond the above period, refunds shall generally not be applicable.

In exceptional cases where Nexgen approves a refund after work has commenced, the following deductions shall apply:

• Fixed Onboarding Charges of ₹5,000.
• One month's service charges for Quarterly Packages.
• Applicable taxes and third-party charges already incurred.

Monthly packages are non-refundable once services have commenced.

Clients may request work reports for completed activities. However, for services including keyword research, advertisement optimization, account health monitoring, strategy planning, and backend operations, Nexgen may provide activity updates instead of detailed reports due to the nature of the services.

Refund Criteria

To qualify for a refund, all of the following conditions must be satisfied:

• The refund request is submitted within the applicable refund period.
• The request relates to a genuine service-related concern.
• The refund is approved by Nexgen's Support Manager after reviewing the project.
• All required documents and communication requested by Nexgen have been provided.
• The Client acknowledges applicable onboarding charges and work completed before refund processing.

Marketplace Onboarding Services

Nexgen provides onboarding assistance and consultation for platforms including Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, Myntra, Nykaa, Ajio, Shopify, JioMart and other marketplaces.

The final decision regarding approval, activation, listing, verification, category approval, or account activation is solely made by the respective marketplace/platform.

Marketplace Delay Policy

Refunds shall not be applicable where delays occur due to reasons beyond Nexgen's control, including but not limited to:

• Marketplace verification timelines.
• Platform approval process.
• Technical issues or server downtime.
• Compliance verification.
• Category approval delays.
• Seller verification delays.
• Internal marketplace processing.
• Changes in marketplace policies.

Such delays shall not be considered a deficiency in Nexgen's services.

Incomplete Documentation

The Client is solely responsible for providing complete, valid, and accurate documents required for onboarding.

No refund shall be issued if onboarding is delayed or cannot be completed due to:

• Missing or invalid GST.
• Incorrect PAN details.
• Missing Trademark or Brand Authorization.
• Missing FSSAI or any mandatory license.
• Incorrect bank details.
• Incomplete KYC or onboarding documents.
• Failure to comply with marketplace documentation requirements.

Platform Rejection

If the Client's application is officially rejected by the respective marketplace despite submission of complete and valid documents, the Client may become eligible for a refund after Nexgen's internal verification and subject to this Refund Policy.

Applications that are Under Review, Pending Verification, Awaiting Approval, or Work In Progress shall not be considered rejected applications.

Work in Progress

Once any service has commenced, including but not limited to:

• Documentation review.
• Account creation.
• Marketplace communication.
• Listing preparation.
• Consultation.
• Strategy planning.
• Account optimization.
• Advertisement setup.
• Backend operations.

The project shall be considered as Work In Progress. Work In Progress shall not be treated as service failure or platform rejection and shall not qualify the Client for a refund.

Proof of Commercial Commitments

Any special commitment, refund assurance, pricing promise, additional services, or customized agreement shall only be considered valid if supported by one or more of the following:

• Email communication.
• WhatsApp communication.
• Signed quotation or agreement.
• Recorded sales call.

Verbal discussions without documentary or recorded proof shall not be considered binding upon Nexgen.

Partial Refunds (If Applicable)

• Partial refunds may be approved only in exceptional circumstances after management approval.
• Approved refunds shall be calculated after deducting onboarding charges, completed work charges, applicable taxes, and third-party expenses.
• Refunds shall not be granted due to business loss, low sales, lack of expected results, change of business plans, or loss of interest in continuing services.
• In cases involving genuine medical emergencies or Force Majeure events, Nexgen may offer service credits instead of monetary refunds.

Refund Process

• Clients will receive an email acknowledging receipt of the refund request.
• The request will be reviewed internally.
• Approval or rejection will be communicated via email.
• Refund requests received between the 5th and 15th of a month shall generally be processed by the 25th of the same month.
• Approved refund amounts generally reflect within 7 working days after processing, subject to banking timelines.

Delayed or Missing Refunds

If you have not received your refund:

• Check your bank account.
• Contact your credit card issuer if applicable.
• Contact your bank as processing times may vary.
• If the issue persists, email us at info@Nexgenecom.in.

Refund Exceptions

Refunds shall not be issued in the following situations:

• Product quality rejection.
• Photoshoot rejection due to marketplace quality standards.
• Marketplace policy changes.
• Serviceability limitations beyond Nexgen's control.
• Incomplete documentation.
• Delay caused by the Client.
• Failure to provide approvals or required information.
• Violation of Nexgen's Terms & Conditions.
• Business loss, low sales, change of business plans, or discontinuation of services by the Client.
• Use of abusive, defamatory, threatening, or derogatory language towards Nexgen or its employees through any platform.

Client Responsibilities

The Client is responsible for reading this Refund Policy, understanding the scope of services, asking questions before making payment, and providing complete documentation required for the services.

Failure to read or understand this Refund Policy before making payment shall not invalidate its applicability.

Chargebacks & False Claims

If a Client initiates a chargeback, payment dispute, or makes false allegations after services have commenced without following Nexgen's grievance process, Nexgen reserves the right to suspend services and submit work reports, invoices, emails, WhatsApp chats, proposals, and call recordings (where legally permissible) before the relevant payment gateway, financial institution, or competent authority.

No Guarantee Policy

Nexgen provides professional consultation, onboarding assistance, account management, and digital marketing services.

Nexgen does not guarantee:

• Platform approval.
• Product approval.
• Sales or revenue.
• Profitability.
• Marketplace rankings.
• Account verification.
• Business growth.

All final decisions remain solely with the respective marketplace or platform.

Terms of Agreement

By registering and making payment for any Nexgen service, the Client confirms that they have read, understood, and agreed to this Refund Policy as well as Nexgen's Terms & Conditions.

Nexgen reserves the right to modify, amend, or update this Refund Policy at any time without prior notice. The latest version published on the official website shall prevail.

Governing Law

This Refund Policy shall be governed by the laws of India. Any dispute arising from Nexgen's services shall first be attempted to be resolved amicably. If unresolved, such disputes shall be subject to the exclusive jurisdiction of the competent courts located in Ghaziabad, Uttar Pradesh, India.

Policy Updates

Nexgen reserves the right to amend, modify, suspend, or replace this Refund Policy at any time without prior notice. The latest version published on Nexgen's official website shall supersede all previous versions and shall be binding on all Clients.

It is the Client's responsibility to review this Refund Policy periodically. Continued use of Nexgen's services or continued engagement after any policy update shall constitute acceptance of the revised policy.