Written By: Nexgen Ecom Team
Category: Flipkart
Updated Date: 27 Jan, 2026
Managing a store on Flipkart Seller Hub requires smooth operations and quick solutions whenever issues arise. These problems may include delayed payments, order mismatches, incorrect listings, returns, or technical errors.
To resolve such challenges efficiently, Flipkart provides a dedicated ticket-raising system. This support feature allows sellers to report issues, track their progress, and communicate directly with Flipkart’s support team.
In this guide, you’ll learn everything about how to raise a ticket in a Flipkart seller account, when to use it, and how to get faster resolutions.
What Is a Ticket in a Flipkart Seller Account?
A ticket in the Flipkart Seller Account is a formal support request submitted through the Seller Hub. It is used when a seller needs help resolving an issue related to orders, payments, listings, logistics, or account access.
Once raised, the ticket generates a unique case ID that allows sellers to track updates and responses from the Flipkart support team. This system ensures all issues are properly recorded and handled within a defined time frame.
Common issues raised through tickets include:
- Order delays, cancellations, or returns
- Payment and settlement discrepancies
- Product listing or catalogue errors
- KYC verification or account suspension
- Shipping and logistics concerns
When Should You Raise a Ticket on Flipkart?
A ticket should be raised whenever you face an issue that cannot be resolved through self-help resources or the Seller University.
This usually includes order-related problems, delayed settlements, incorrect fees, listing errors, account restrictions, dashboard access issues, technical glitches, or policy clarification requests.
In short, whenever seller support is required to ensure uninterrupted business operations, raising a ticket is the right approach.
Prerequisites Before Raising a Ticket
Before submitting a ticket, make sure you have the relevant information ready to speed up resolution:
- Order ID, Shipment ID, Return ID, or Listing ID for order issues
- Settlement reference number and transaction details for payment queries
- Registered email ID, phone number, and KYC details for account issues
We also recommend checking Flipkart Seller University first to see if your concern is already covered under self-help articles. Providing accurate and complete details helps Flipkart resolve your issue faster.
Step-by-Step Guide: How to Raise a Ticket on Flipkart Seller Hub
1. Log in to Seller Hub
Visit the Flipkart Seller Hub website and log in using your registered email ID and password.
2. Go to the Support Section
From the main dashboard menu, locate and click on the Support or Help option.
3. Choose the Relevant Category
Select the category that best matches your issue, such as Orders, Payments, Listings, Returns, Account, or Logistics.
4. Enter Ticket Details
Provide accurate details like Order ID, Shipment ID, Listing ID, or Settlement Reference Number, depending on your concern.
5. Submit the Ticket
Review the information carefully and click on Submit. A unique Ticket ID will be generated and sent to your registered email.
6. Track the Ticket Status
Go to the My Tickets section in Seller Hub to monitor progress. Flipkart may request additional information if needed.
How to Track and Manage Your Ticket
Once a ticket is raised, you can easily monitor its status from the My Tickets section in your seller dashboard. Each ticket shows its current status—open, in progress, or resolved.
Flipkart may post updates or ask for additional documents. You can reply directly within the ticket thread and upload supporting files if required.
This system helps maintain a record of all past issues and ensures smoother communication with the support team.
Best Practices for Faster Ticket Resolution
- Always provide complete and correct details
- Double-check Order IDs, Shipment IDs, and reference numbers
- Use clear and simple language while explaining the issue
- Attach valid screenshots or documents if required
- Select the correct issue category
- Check ticket updates regularly and respond promptly
Following these best practices helps reduce delays and avoids the need to raise duplicate tickets.
Conclusion
Raising a ticket in your Flipkart Seller Account is an effective way to resolve issues quickly and keep your business running smoothly. Knowing when to raise a ticket, what information is required, and how to track it can save valuable time.
By actively monitoring tickets and providing accurate details, sellers can ensure faster resolutions and focus on growing their online business.
Have Questions?
Don’t worry — we are here to help you.
Where can I raise a support ticket in my Flipkart Seller Account?
You can raise a support ticket from the Flipkart Seller Hub dashboard by going to the Help or Support section and selecting the option to raise a ticket.
What details are required while raising a ticket?
Depending on the issue, you may need Order ID, Shipment ID, Listing ID, settlement reference number, or account verification details.
How long does Flipkart take to respond to a ticket?
Response times vary based on the issue type, but most tickets receive updates within a few working days.